Available for new clients
Executive VA · Client Support VA

Jesus Llemos Mendoza

Customer service & administrative support you can hand the details to.

I help busy businesses stay on top of client communications, accounts, and admin work — with 1.5 years supporting customers for Macy's Credit Services and UnitedHealthcare Dental Insurance, and a full remote setup built for US, UK, and AU hours.

Email me WhatsApp LinkedIn
Manila · Home base
--:--–
New York · EST
--:--–
London · GMT
--:--–
Sydney · AEST
--:--–
Live local time — full-time availability across all four zones
Jesus Llemos Mendoza
About

A customer-first approach, backed by real systems experience

With 1.5 years supporting customers for Macy's Credit Services and UnitedHealthcare Dental Insurance, I specialize in customer service, issue resolution, and client relationship management — handling complex inquiries and delivering positive experiences without sacrificing accuracy.

Alongside that support background, I work fluently across Google Workspace, Microsoft 365, Slack, Zoom, Calendly, Loom, Trello, ClickUp, and Asana, so I can pick up client communications, admin processes, and team coordination without a long ramp-up.

Client Relationship Management Insurance Benefits Verification Credit Card Account Management Email & Calendar Management Data Entry & Documentation Multi-System Navigation
Services

What I can take off your plate

Support built around the day-to-day work of running client relationships and keeping operations organized.

01

Customer Support & Client Relations

Handling inbound inquiries, resolving escalations, and keeping client relationships positive across support channels.

02

Email, Calendar & Scheduling

Managing inboxes, coordinating calendars, and booking appointments so your day runs on time — every time.

03

Billing, Claims & Account Management

Reviewing accounts, processing payments and claims, and resolving disputes with a close eye on accuracy.

04

Documentation & Data Entry

Keeping records accurate, organized, and compliant across multiple internal systems.

Experience

Where I've supported clients

Dental Customer Service Advocate Oct 2025 – Apr 2026
TTEC
  • Assisted members and dental providers with benefits verification, claims inquiries, and coverage questions in a high-volume support environment.
  • Reviewed policy information and member accounts to help customers understand their dental benefits and available coverage.
  • Maintained detailed records of customer interactions while following HIPAA and company compliance requirements.
Credit Customer Service Representative Oct 2024 – Oct 2025
Alorica
  • Assisted customers with credit card account inquiries, billing concerns, payment processing, refunds, disputes, and account adjustments.
  • Handled escalated issues by reviewing account activity, researching transactions, and identifying solutions within company guidelines.
  • Documented customer interactions and account updates accurately while maintaining confidentiality of sensitive financial information.
Tools

Comfortable across the stack you already use

Hands-on daily with these — no ramp-up needed on tooling.

Productivity & Admin

Google Workspace Microsoft 365

Communication

Slack Zoom Google Meet Calendly Loom

Project Management

Asana Trello ClickUp

AI Tools

ChatGPT Grammarly Gemini
Remote Work Readiness

A setup built for reliability

Redundant power and connectivity, so client work doesn't stop for a brownout.

Internet

PLDT Fiber, 35 Mbps — with a router power bank backup (3–4 hours)

Power backup

Secure UPS 3000VA, keeping the workstation running through outages

Equipment

Ryzen 7 5700X desktop plus an HP Elite G3 12th-gen i7-1265U laptop, noise-cancelling headset, HD webcam

Availability

Full-time, flexible across US (EST/PST), UK (GMT), and AU (AEST) hours

Education

B.S. in Customs Administration

Lemery Colleges, Philippines

2020 – 2021 (Completed Coursework)

Certification

Civil Service Professional

Career Eligibility

Civil Service Commission, 2023

Languages

English & Filipino

English — Proficient

Filipino — Native

Let's work together

Ready to hand off the admin work?

Based in Lemery, Philippines, and set up to support clients across US, UK, and AU hours. Reach out and let's talk about what you need off your plate.

jesusmendozaa.va@gmail.com WhatsApp: +63 929 896 5653 LinkedIn